This privacy notice has been drafted to help you to understand what personal data we may collect about you, why it is collected, and how it will be used.
When does this privacy notice apply?
This notice covers how we collect and use your data, e.g.:
When you visit or use one of our consumer and customer-directed websites, applications or social media channels;
Purchase and use our products, services, systems or applications;
Subscribe to our newsletters;
Provide to us your goods or services;
Contact our customer support;
Join our business events;
or otherwise interact with us (directly or indirectly) in your capacity as a consumer, business customer, partner, supplier, contractor or other people with a business relationship with us.
What types of data do we collect about you?
Depending on who you are (e.g. customer, consumer, supplier, business partner, etc.) and how you interact with us (e.g. online, offline, over the phone, etc.) we may process different data about you. We may collect your data, for example, when you visit or use our consumer and customer-directed websites, applications or social media channels, purchase and use our products, services, web-based tools, mobile applications, systems, subscribe to our newsletters, provide to us your goods or services, contact our customer support, join our business events, participate in our competitions, promotions and surveys or otherwise interact with us.
Below you will find an overview of the categories of data that we may collect.
Information you provide to us directly
Categories of data
Examples of types of data
Personal identification data
Name, surname, title, date of birth
Contact information data
Email, phone number, address, country
Credit card data, bank account data
Any other information that you decide to voluntarily share with MetroEXP
Feedback, opinions, reviews, comments, uploaded files, interests, information provided for our due diligence process
Information we collect automatically
When you visit or use our websites or applications, subscribe to our newsletters or otherwise interact with us through our digital channels, in addition to the information you provide to us directly, we may collect information sent to us by your computer, mobile phone or another access device.
For example, we may collect:
Categories of data
Examples of types of data
Hardware model, IMEI number and other unique device identifiers, MAC address, IP address, operating system version
Your location (derived from your IP address)
Information we may collect from other sources
To the extent permitted by applicable law, in addition to our websites, applications and other digital channels, we may also obtain information about you from other sources, such as public databases, joint marketing partners, social media platforms and other third parties.
How we may use your data
Assessment and screening of Customers, Suppliers and/or Business Partners
Conducting due diligence
Conclusion and execution of agreements
Sales, billing, shipment of products or services, registration to mobile applications or websites, warranty, service communications, account management
Providing support (upon your request)
Providing support via communication channels, such as customer support
Promoting contact with consumers and/or business customers, email and/or electronic marketing, market surveys, personalizing your experience by presenting products and offers tailored to your preference, interests or profile (such as on our sites, applications or in other communication channels)
Security and protection of our interests/assets
Deploying and maintaining technical and organizational security measures, conducting internal audits and investigations, conducting assessments to verify conflict of interests
Compliance with legal obligations
Disclosing data to government institutions or supervisory authorities as applicable such as responding to legal process and managing any internal complaints or claims
To improve the services, products, online services, mobile applications and communications we provide to you or others
Protecting your data
MetroEXP has security measures in place, and takes reasonable steps, to keep your data safe from loss, unauthorised activity, or another misuse. MetroEXP may utilise services from one or more third-party suppliers to monitor or maintain the cyber security of its systems and information. Protecting your data.
Accessing and correcting your personal information
You can always contact us if you would like to:
Review, change or delete the data you have supplied us with (to the extent MetroEXP is not otherwise permitted or required to keep such data);
Object to certain data processing operations (e.g., opt-out from marketing communications);
Receive a copy of your data (in a common format, to the extent it is required by applicable law);
Ask us any other questions related to the protection of your data.